Customer Support Vs. Customer Success

customer success cover page

I’m currently reading the book ‘Customer Success’ where authors Nick Mehta, Dan Steinman and Lincoln Murphy have excellently squeezed down customer success secrets by deriving 10 crisp laws for customer success. Maria Martinez, President of Salesforce sales and customer success has played magnificent role in lifting this book up by sharing sales force strategies, examples, efforts and […]


Leadership Recipes for Women Leaders

women in conference

[Continuous read through Leadership Recipes] I summarized all-purpose leadership takeaways from Future Woman Leadership Summit in my above Blog. As I mentioned, focusing exclusively on Woman Leadership challenges and approaches to handle them in this blog below. Authentic research data says that around 53% women choose professional careers in their lives as beginners or in […]


Pullela Gopichand – The perfect Leadership example!

pullela gopichand

One more time Pullela Gopichand is in news! After Sakshi Malik bringing the 1st medal for India in Rio 2016 in wrestling, P V Sindhu created a history of being the 1st Indian women to win silver medal in badminton by defeating the world champion Carolina Marin of Spain. While we are all celebrating the victories […]


Simplicity is Rare. Be Rare. Be Simple.

(Picture location: Ruislip Lido, London)

(Picture location: Ruislip Lido, London) We are leaving in the world where glamour has started spreading all over; whether it be socially or professionally. Being noticed apart is surely a good thing but what is not good is the intension getting lost and becoming limited to that closed shell of event, society or circle, plan, […]


Organizational Culture – The Paradigm of seen, unseen strategies and values

allhands

Whether its about relocating to a new destination or about changing your job; one of the most important question that comes to one’s mind is what culture it is driving in actions – from hearts and minds. This is also one of the most frequently asked questions, I have answered while interviewing mid senior or […]


Organizational Culture has High Impact on Growth Factor

indoor_football

  My career so far for more than 15 years has demonstrated me multiple examples of small, medium and big organizations’ growth paths. Though multiple factors are impacted for building a strong, consistent, competent, technocrat, giant, unfold and successful company; one of the most effective component in my opinion is an organization’s culture.   Live […]