Customer Support Vs. Customer Success

customer success cover page

I’m currently reading the book ‘Customer Success’ where authors Nick Mehta, Dan Steinman and Lincoln Murphy have excellently squeezed down customer success secrets by deriving 10 crisp laws for customer success. Maria Martinez, President of Salesforce sales and customer success has played magnificent role in lifting this book up by sharing sales force strategies, examples, efforts and […]


Simplicity is Rare. Be Rare. Be Simple.

(Picture location: Ruislip Lido, London)

(Picture location: Ruislip Lido, London) We are leaving in the world where glamour has started spreading all over; whether it be socially or professionally. Being noticed apart is surely a good thing but what is not good is the intension getting lost and becoming limited to that closed shell of event, society or circle, plan, […]


Organizational Culture – The Paradigm of seen, unseen strategies and values

allhands

Whether its about relocating to a new destination or about changing your job; one of the most important question that comes to one’s mind is what culture it is driving in actions – from hearts and minds. This is also one of the most frequently asked questions, I have answered while interviewing mid senior or […]