Customer Support Vs. Customer Success

customer success cover page

I’m currently reading the book ‘Customer Success’ where authors Nick Mehta, Dan Steinman and Lincoln Murphy have excellently squeezed down customer success secrets by deriving 10 crisp laws for customer success. Maria Martinez, President of Salesforce sales and customer success has played magnificent role in lifting this book up by sharing sales force strategies, examples, efforts and […]


Organizational Culture – The Paradigm of seen, unseen strategies and values

allhands

Whether its about relocating to a new destination or about changing your job; one of the most important question that comes to one’s mind is what culture it is driving in actions – from hearts and minds. This is also one of the most frequently asked questions, I have answered while interviewing mid senior or […]


Organizational Culture has High Impact on Growth Factor

indoor_football

  My career so far for more than 15 years has demonstrated me multiple examples of small, medium and big organizations’ growth paths. Though multiple factors are impacted for building a strong, consistent, competent, technocrat, giant, unfold and successful company; one of the most effective component in my opinion is an organization’s culture.   Live […]